Delivery & Returns
Delivery
Australia
Free Shipping (without tracking)
ID Accessories, Milestone pin badges, parkwraps, Gloves, Headbands, calendars, Greeting Cards, Bumper Stickers, Mouse Mat.
$10.00 AUD
Volly Brolly's, Apparel, Caps, Visors, Bucket Hats, Socks, Bottles & Flasks
New Zealand
Free Shipping (without tracking)
ID Accessories & Bumper Stickers.
parkwraps, Gloves, Headbands, Mouse Mat & Magnetic Calendar - $10.00AUD.
All other items - AU$12.00 capped.
Singapore, Malaysia & Japan
Plastic tags & Plastic cards - AU$1.00 per order
Flatbands & Wristbands - AU$5.00 per order
All other items - AU$20.00 capped
Rest of the World
Plastic tags & Plastic cards - AU$5.00 per order
All other items - AU$40.00 capped
*Volly Brolly's cannot be shipped outside Australia.
Returns
Personalised products (such as ID Wristbands, Tags, Cards or Bottles) cannot be returned.
Not what you ordered or something not right? Here's how we can fix it:
- Returned items must be in their original packaging with all labels still intact.
- To qualify for a refund or exchange, returns must be received within 30 days of the original order being placed.
- Refunds are processed within 72 hours of accepting the returned item back in our warehouse.
- Shipping and tax/duties charges are not refundable unless the product is damaged, defective or you have received the wrong item.
- If you wish to exchange an item, we will deliver the new item to your existing delivery address.
- You must complete the return form (included with your order), and fill in your reason for returning.
- For any damaged or faulty products we will cover up to AU$20 returns postage - if your returns postage costs more, please get in contact with our Customer Service Team.
- When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment.
Note: All returns are subject to testing upon receipt.