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Delivery & Returns

Delivery

Australia

Free Shipping
ID Accessories, Milestone pin badges, parkwraps, Gloves, Headbands & Polar Watches

$10.00 AUD
Volly Brolly's, Caps, Visors & Socks 

$15.00 AUD
Limited Edition Picnic Rug 

New Zealand

Free Shipping 
ID Accessories & Polar Watches

$3 NZD
Milestone pin badges & parkwraps 

$6 NZD
Gloves & Headbands 

$11 NZD
White & Apricot Caps & Visors
Black and White Mini Socks 

$28 NZD
Limited Edition Picnic Rug


Singapore, Malaysia & Japan

Plastic tags & Plastic cards - AU$1.00 per order
Flatbands, Wristbands & parkwraps, Gloves, Headbands - AU$5.00 per order
All other items - AU$20.00 capped

Rest of the World

Plastic tags & Plastic cards - AU$5.00 per order
Flatbands, Wristbands, parkwraps, Gloves & Headbands - AU$10.00 per order
All other items - AU$30.00 capped

*Limited Edition Picnic Rugs & Polar watches cannot be shipped outside Australia & New Zealand.
*Volly Brolly's cannot be shipping outside Australia. 

 

Returns

Personalised products (such as ID Wristbands, Tags, Cards or Bottles) cannot be returned.

Not what you ordered or something not right? Here's how we can fix it:

  • Returns are free if sent within Australia.
  • Returned items must be in their original packaging with all labels still intact.
  • To qualify for a refund or exchange, returns must be received within 30 days of the original order being placed.
  • Refunds are processed within 72 hours of accepting the returned item back in our warehouse.
  • Shipping and tax/duties charges are not refundable unless the product is damaged, defective or you have received the wrong item.
  • If you wish to exchange an item, we will deliver the new item to your existing delivery address.
  • You must complete the return form (included with your order), and fill in your reason for returning.
  • For any damaged or faulty products we will cover up to AU$20 returns postage - if your returns postage costs more, please get in contact with our Customer Service Team.
  • When returning items to us, please obtain a printed receipt. Store the receipt safely with you until your request has been processed as we may ask you for the proof of shipment.

Note: All returns are subject to testing upon receipt.

Polar Watches 

Please refer to Polar return policy & instructions.